Refund Policy

Return & Refund Policy

At De La Root, we take great care in preparing our herbal products to ensure freshness, quality, and effectiveness. Because our items are natural and often made-to-order, all sales are generally final. However, we understand that things may happen, and we are here to help.

Returns

Due to the nature of herbal and wellness products, we do not accept returns once an item has been opened or used. ( We Do Not Accept Returns on perishable items but contact us with your concern and we would be happy to take a look at further options)
Customers are responsible for return shipping costs unless the error was on our end.

Refunds & Replacements

If your order arrives damaged, defective, or incorrect, please notify us within 2 days of receiving your package.
To process a refund or replacement, we may ask for photos of the product and packaging.
Once approved, a refund will be issued to your original payment method, or a replacement will be sent at no additional cost.

Non-Refundable Items

Perishable, opened, or custom-made herbal products.
Gift cards and downloadable guides.

Order Cancellations

Orders can be canceled within 48 hours of purchase, provided they have not yet been processed or shipped.

Contact Us

If you have any concerns about your order, please reach out at [ DeLaRoot@outlook.com or 520-517-1453]. We are committed to ensuring you feel supported in your healing journey.